Reference

Read These Terms Before You Open Your Account

These terms set out what you agree to when you access rafi69, use your account wallet, or make deposits via DANA, OVO, or GoPay.

Applies to all account typesCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessAccount security obligations includedContact path for disputes listed
rafi69 Read These Terms Before You Open Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a rule has been applied to your account incorrectly, our support team can walk you through it. We handle terms-related queries through the channels below — keep your account ID ready so we can pull up your case without delay. Response times vary by channel, but we aim to reply to every terms and account query within one business day.

Live Chat Start a live chat from your account dashboard for real-time clarification on any clause — account limits, wallet verification steps, or withdrawal hold reasons. Available around the clock.
Email Support Send a detailed query to our support email for written terms clarification. Useful when you need a documented response about account decisions, payment disputes, or policy scope questions.
Account Help Centre Browse the help centre inside your account for answers on common terms questions — deposit and withdrawal conditions, account eligibility, and what triggers a verification review.
HOW WE MANAGE THIS

How We Apply and Uphold These Terms

These terms are not just a legal formality — they define how every action on your account is handled, from the moment you deposit via GoPay to the moment a withdrawal clears back to your OVO wallet. Here is what we actually do on our side to make sure these terms work fairly for you.

Account Data Handling

We collect only what is necessary to operate your account — your registration details, deposit records via DANA, OVO, or GoPay, and session activity. We do not sell your data to third parties. Retention periods follow applicable local data regulations.

Cookie and Session Policy

We use session cookies to keep your account logged in securely across mobile and desktop. Preference cookies remember your wallet choice — for example, if you last deposited via GoPay, that option appears first next time.

Account Security Rules

You are responsible for keeping your login credentials private. We use OTP verification for login on new devices and for withdrawal requests above threshold amounts.

Transaction Record Retention

Every DANA, OVO, and GoPay transaction on your account is logged and retained for the period required under applicable law. You can view your full deposit and withdrawal history from the transaction section of your account dashboard at any time.

Who to Contact for Policy Changes

If you want to request a correction to your personal data, ask what data we hold, or dispute how a term has been applied to your account, contact our support team via live chat or email.

How to Request Account Closure

You may close your account at any time by submitting a closure request through live chat or email. We will confirm closure within one business day, settle any pending withdrawal to your registered OVO or DANA wallet, and remove your…

Frequently Asked Questions About These Terms

These are the questions our account holders ask most often when they first read through the terms. If your question is not listed here, live chat support can give you a direct answer tied to your specific account situation — no need to guess.

Yes. Every deposit method available on your account — including DANA, OVO, and GoPay — falls under these terms. Deposit conditions such as minimum amounts, processing steps, and verification requirements apply equally regardless of which e-wallet you use.

Depending on the nature of the breach, we may suspend your account temporarily, place a hold on pending withdrawals, or close the account permanently. We will notify you of the action taken and the reason. You may contact support to dispute the decision if you believe it was applied in error.

We do not change terms silently. When we revise any clause, we update this page and note the revision date at the top. If the change is material — for example, it affects how withdrawals or deposits are processed — we will also notify you via your registered account contact before the change takes effect.

The core account and payment terms are the same across all categories. However, specific rules around bet settlement, market availability, and payout timing for sports markets — including Liga 1 and European football — may differ from those for slots or live casino. Those category-specific rules are set out in the relevant section of your account help centre.

Contact our support team via live chat or email with your account ID and a data request. We will compile your account record — including registration data, transaction history, and session logs — and send it to your registered contact within the timeframe required under applicable local law.

It means that not all services on rafi69 are available in every region. Access to specific game categories, payment methods, or promotional offers depends on whether those services are permitted under local law where you are located. If a service is unavailable in your region, you will see a notice when you try to access it.

Before your account is closed, any pending balance will be settled to your registered withdrawal wallet — DANA, OVO, or GoPay, depending on your last verified withdrawal method. We confirm this step during the closure process. Closure requests are processed within one business day.

Yes. If your OVO or GoPay withdrawal has not arrived and you believe it is outside the normal processing window, these terms set out your right to raise a dispute with support. We will review the transaction log and update you on its status. Raise the query via live chat for the fastest response.

Accessing the rafi69 site — even without opening an account or depositing — means you accept the general access terms covering cookies, session data, and regional eligibility. Full account and payment terms become binding when you create an account and make your first deposit.

This page always shows the current version. The revision date at the top tells you when it was last updated. We do not keep older versions publicly available, but if you need a copy of terms that were in effect at a specific time, contact support and we will check our records.