Reference

How rafi69 Handles Your Personal Data

Your account data — from registration details to your linked DANA, OVO, or GoPay wallet — is handled with clear rules about what we collect, why we collect it, and who can access it.

Account data kept secureDANA, OVO, GoPay wallet info protectedNo third-party data sellingYou can request data accessApplies where local law permits
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rafi69 How rafi69 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Live Chat Support

Our live chat channel is the fastest way to raise a data or privacy question. Open your account dashboard, tap the chat icon, and a support agent will pick up your query. Available around the clock for account holders.

Email for Data Requests

To submit a formal data access or correction request, use the support email listed in your account settings. Include your registered mobile number and the e-wallet type — DANA, OVO, or GoPay — linked to your account so we can verify your identity quickly.

Account Help Centre

The Help Centre inside your account covers privacy-related steps: how to update personal details, how to unlink a wallet, and how to submit a data deletion request. Navigate to Account Settings then tap Help to reach it directly from your device.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data security is not a background concern at rafi69 — it shapes how every account-related process is built. Here is a clear breakdown of our six core data practices, from how we handle cookies to how long we keep your records.

Wallet Data Handling When you link DANA, OVO, or GoPay to your account, the wallet details are passed through encrypted channels to the relevant payment processor. We do not store your full wallet credentials on our end — only the reference token needed to match your account to your chosen e-wallet for future transactions.
Cookie and Session Tracking We use session cookies to keep you logged in while you navigate the platform and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings. Disabling analytics cookies does not prevent you from accessing the lobby or completing e-wallet payments.
Account Security Practices Every login triggers an OTP sent to your registered mobile number. If a login attempt comes from an unrecognised device or unusual location, we flag it before granting access. You can review active sessions inside Account Settings and remove any session you do not recognise, directly from your phone or desktop.
Data Retention Policy We keep your account data for as long as your account remains open. If you close your account, we retain a minimum record for the period required by applicable law — after which personal data is deleted or anonymised. Transaction records tied to OVO or GoPay payments may be held longer where financial regulations require it.
Who Can Access Your Data Inside rafi69, access to personal account data is limited to teams that need it to operate your account — identity verification, fraud prevention, and payment processing. External access is granted only to payment partners processing your DANA, OVO, or GoPay transactions, and only for the data those processors need to complete the transfer.
How to Request Changes or Deletion Submit a data correction or deletion request through live chat or the support email in your account settings. Verify your identity by confirming your registered mobile number and e-wallet type. We aim to respond to all data requests within a reasonable time. Deletion requests are processed subject to any legal retention requirements that apply in your region.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how rafi69 collects, uses, and protects personal data. Each answer is written to give you a concrete, actionable answer — not a vague pointer to another page.

We collect your name, email address, mobile number, and the e-wallet information you provide — DANA, OVO, or GoPay details. We also log your IP address and session activity for security purposes. We collect only what is needed to run your account and process your transactions.

We do not sell your data. We share it only with payment processors that handle your DANA, OVO, or GoPay transactions — and only the data those processors need to complete the transfer you initiated. Outside of legal obligations, no other third-party sharing occurs.

Your wallet details pass through encrypted channels to the payment processor and are not stored as raw credentials on our systems. We hold only a reference token that links your account to your chosen e-wallet, which allows future transactions without exposing your full wallet login details.

Yes. Submit a data access request through live chat or the support email shown in your account settings. Confirm your identity by providing your registered mobile number and the e-wallet type linked to your account. We will send you the relevant data within a reasonable period.

Some details — like your display name or email — can be updated directly in Account Settings on your device. For changes to identity-verified fields, contact support via live chat or email and our team will guide you through the verification steps needed before the correction is applied.

After account closure, we retain a minimum record for the period required by applicable law in your region. Personal data beyond that minimum is deleted or anonymised. GoPay and OVO transaction records may be held for longer where financial regulations require it.

We use session cookies to keep you logged in and analytics cookies to understand page usage. You can disable analytics cookies through your browser settings. Turning off analytics cookies does not block access to the lobby or affect your ability to make DANA, OVO, or GoPay payments.

Every login sends a one-time code to your registered mobile number. If access is attempted from an unrecognised device, we require that OTP before granting entry. You can also check and remove active sessions in Account Settings at any time, directly from your phone or desktop browser.

This policy applies to all account holders. Availability of our services depends on local law and eligible regions. If you access rafi69 from Indonesia — whether from Jakarta or from Makassar — the same data collection and protection practices apply to your account regardless of where you log in.

Raise a deletion request through live chat or the support email in Account Settings. After identity verification — confirming your mobile number and linked e-wallet type — we process the deletion subject to any legal retention requirements. We will confirm the outcome of your request once it has been reviewed.

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